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Business continuity

Advice on business continuity planning involving a contingency plan for situations that could seriously affect the long-term survival of a dental practice.

Overview

Business continuity planning involves preparing a contingency plan for situations that could seriously affect the long-term survival of your business. You should include key business areas and those critical to its success to ensure continuity in customer service, minimal disruption in the day-to-day delivery of services, and speedy restoration of services.

A recent example has been the COVID-19 pandemic, which brough a catastrophic amount of disruption to dental practices, both in terms of income and expenditure, and service delivery. This advice will help you to:

  • Identify events that could prevent your practice from opening or operating normally
  • Develop a risk matric to assess the major threats to your practice
  • Identify how to manage a crisis after an event to ensure a swift return to normal services
  • Assess the effectiveness of your plan via testing and training
  • Comply with your NHS requirements (if you hold a contract for services in England).
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