What to expect
Patient complaints are triggered by things that go wrong in the eyes of the patient. How they arise, how they are managed and how they are resolved is almost always to do with communication, both verbal and non-verbal. Mastering these skills will help you manage risk and reduce claims and complaints in your practising career.
This new interactive workshop is designed to equip dental professionals with advanced communication tools that are rarely taught but transform patient care and practice efficiency. Gain skills you can implement immediately – improving patient experience, reducing complaints, boosting
practice success, team morale and wellbeing.
Consider how language shapes perception, and learn how techniques such as mirroring and matching, and pacing and leading, can take a patient from anxious to assured.
What communication styles do you have within your practice? How do you best phrase treatment options for clarity and trust? And how do you handle objections gracefully?
Gain the know-how and bring it to life working through real-world scenarios and situations.
Learning objectives
- Build instant rapport and trust with patients
- Communicate treatment options with clarity and confidence
- Reduce anxiety and objections in high-stress situations
- Enhance team dynamics and collaboration
- Reduce your dento-legal risk.
Development outcome
A
